Customer Experiencepisano.co
Pisano
An omnichannel SaaS that collects customer feedback from stores, web, mobile and call centers and tracks NPS over time.
- Year
- 2024
- Our role
- Product design, web & dashboard development
- Duration
- 6 months
pisano.co
4.812.4K responses
700+Brands
50M+Responses
+35%NPS lift
ReactNode.jsMongoDBTypeScript
Challenge
Feedback was arriving from store tablets, web pop-ups, mobile apps and the call center. There was no unified reporting, so it was impossible to see which touchpoint was dragging NPS down.
Approach
We moved every channel into a single data model, built an offline-first tablet app for stores and a real-time dashboard for brand managers. Launching a new survey through QR or SMS shrank to two clicks.
Result
Pisano now runs feedback infrastructure for 700+ brands. Pilot brands saw NPS lift by an average of 35% and in-store response time cut in half.