Terms of Service
Last updated: October 2, 2026
1. About these terms
These Terms of Service ("Terms") apply to your use of kreatif.agency (the "Site") and to the services provided by Kreatif Technology LLC, a New Mexico limited liability company with its address at 1209 Mountain Rd Pl NE, Ste N, Albuquerque, NM 87110, USA ("Kreatif", "we", "us"). "You" means the person or business using the Site or engaging us. If a signed proposal or agreement for your project says something different, that document takes priority for that project.
2. Using the Site
You may use the Site to learn about our services and contact us. Please don't misuse it — for example by attempting unauthorized access, disrupting it with automated traffic, or sending spam or malicious content. Content on the Site, including text, design and code, belongs to us or our licensors; you may not copy or reuse it without our permission. Information on the Site is general and is not a binding offer.
3. Quotes, scope and fixed prices
Every project is quoted at a fixed price. Before work starts, we agree in writing what is included (the "scope"), the price, the payment schedule and the expected timeline. The fixed price covers the agreed scope. If you'd like something outside the scope, we'll tell you the cost before doing it and only proceed with your approval.
4. Free mock-ups
A free mock-up is offered without obligation. If you decide not to go ahead, you don't owe us anything, and the mock-up remains our work — please don't use it without engaging us.
5. Design approval and revisions
We share the design with you and refine it within the agreed scope until you approve it. Build starts after your approval. Changes to an approved design once the build has started, or new features, are treated as a change to the scope and quoted separately.
6. Payment
Invoices are issued by Kreatif Technology LLC in USD, EUR or GBP, as agreed in your quote, and can be paid by card or bank transfer. Payments are due according to the schedule in your quote. You are responsible for any taxes, duties and bank or transfer fees that apply in your country. If a payment is overdue, we may pause work until it is received.
7. Your responsibilities
To keep the project on schedule, you agree to provide the content and access we need (such as text, images, logos, and domain or account access) and to give feedback in a reasonable time. Delays in providing these may move the timeline. You confirm that you have the right to use everything you provide to us, and that its use on your site will not infringe anyone else's rights.
8. Ownership
Once the project is paid in full, you own the final design, the content created for you and the custom code we write for your project, and you get full access to the code and related accounts. We keep ownership of our pre-existing tools, templates and know-how, and grant you a perpetual license to use any of them that are included in your project. Open-source components remain under their own licenses. We may show the finished work in our portfolio unless you ask us not to.
9. Care plans and hosting
Care plans are optional and billed monthly at the price agreed with you. They cover what is described in your plan — typically hosting, updates and small changes; larger changes are quoted separately. You can cancel a care plan with notice before the next billing period. Third-party services used for your project (such as domain registrars, hosting, booking or payment providers) are subject to their own terms and fees.
10. Warranties and disclaimers
We will perform our services with reasonable skill and care. If something we delivered doesn't work as described in the agreed scope, let us know and we will fix it. Apart from that, and to the extent permitted by law, the Site and our services are provided "as is", and we do not guarantee specific business results, search rankings or uninterrupted availability of third-party services.
11. Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential losses, such as lost profits, revenue or data. Our total liability arising from a project or care plan is limited to the amount you paid us for it in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.
12. Ending a project
Either party may end a project in writing if the other materially breaches these Terms and does not fix the breach within 14 days of notice. If a project ends early, you pay for the work completed up to that point, and we hand over that work once paid.
13. Governing law
These Terms are governed by the laws of the State of New Mexico, USA, without regard to its conflict-of-laws rules. Any dispute will be handled by the state or federal courts located in New Mexico, and both parties agree to their jurisdiction. If you are a consumer, this does not take away any mandatory protections you have under the laws of the country where you live.
14. Changes and general terms
We may update these Terms from time to time; the version published on this page applies from its "Last updated" date, and changes do not affect projects already agreed. If any part of these Terms is found unenforceable, the rest remains in effect. You may not transfer your rights under these Terms without our written consent.
15. Contact
Questions about these Terms: hello@kreatif.agency, or by post to Kreatif Technology LLC, 1209 Mountain Rd Pl NE, Ste N, Albuquerque, NM 87110, USA.